The Power of Dynamic Call Tracking
The Role of Call Tracking in Behavioral Health Admissions In the world of behavioral health, where every call represents a potential life-changing moment, ensuring that no lead goes unanswered or…
The Connection Between Admissions and Marketing
Behavioral health facilities operate in a highly competitive and sensitive landscape where the stakes are high, and the margins for error are slim. In this environment, the alignment between admissions…
Skills-Based Call Routing for Admissions Centers in Behavioral Healthcare: Enhancing Efficiency and Lead Conversion
In the behavioral healthcare industry, the admissions process is critical in shaping a potential client's journey toward recovery. The first interaction a prospective client or their family has with an…
How Building a Referral Account Management Team Can Enhance Business Development and Referral Relationships in Behavioral Health
Referral relationships are essential to the success of behavioral health and addiction treatment facilities. While digital marketing, patient acquisition, and branding can help attract leads, building a strong network of…
The Pros and Cons of Implementing Chat in the Admissions Center of a Drug Rehab Facility
In today’s digital-first world, drug rehab facilities are constantly searching for ways to improve patient acquisition, build trust quickly, and lower the barriers for individuals seeking help. One method that…
The Role of Call Center Training in Boosting Rehab Facility Conversions
When someone reaches out to a rehab facility, it’s often one of the most vulnerable moments in their life. Whether they are seeking help for themselves or a loved one,…